FAQ
Like chicken coop! (or duck coop) Check out more information on how we got our name here!
What's your return policy?
Our website is a work in progress - we appreciate your patience while we work out the kinks. We're slowly but surely adding our in-store stock to the online shop. If you don't see what you're looking for, feel free to contact us and we can let you know what we carry.
How do I get my order?
At checkout, you can choose shipping (price calculated at checkout) or free in-store pickup at our location in the Lincoln Square Mall in Urbana.
Can you sell something I make at Art Coop??
Possibly! We partner with some local artists to sell their artwork and products in-store! We'd be happy to consider selling your stuff, but due to the small format of our store we can't accept everything! :( If you're interested in selling with us, please fill out our Wholesale Form.
Do you do custom framing?
Unfortunately, we don't, but International Galleries is right down the hall in the Lincoln Square Mall and they would loveeeee to custom frame something for you!
Can I put on an art show in your gallery??
Possibly! If you're interested in putting on a show in our gallery, please fill out our form. Acceptance will depend on our current gallery availability and staffing.
Do you have art classes?
Not currently - We suggest checking out the Champaign Park District, Urbana Park District, or Parkland College's Community Education for classes and activities for the community.
Fill out our contact form! :-)
In Store Returns and Exchanges
Regular stock items purchased in store and in salable condition (unused, packaging intact)
returned within 60 days of purchase will receive a full refund to the original payment method with receipt.
Without a receipt, the refund will be in the form of store credit and is accepted on a case by case basis.
School kits must be returned entirely intact for refund.
Special Order items may not be eligible for return and refund. This is
assessed on a case by case basis and a 25% restocking fee may be charged.
Photo supplies and clearance items are not eligible for returns or exchanges.
Online Orders Return Policy
Shipping fees are non-refundable. Shipping errors made by Art Coop or
product damaged in shipping are the responsibility of Art Coop; in
correcting the error, no further shipping charges will be assessed,
unless the customer adds product to the original order.
If the customer has made an error in ordering or wishes to return the
products, they are responsible for shipping and must return the
product in saleable condition to Art Coop (within 60 days of receipt)
before credit can be issued. In the cases of customer error or choice
to return, Art Coop can arrange shipping for the customer, but the
customer is responsible for payment of the additional shipping. Some
items will be charged a 25% restocking fee.
Regular stock items in salable condition (unused, packaging intact)
returned within 60 days of purchase will not be charged a restocking
fee of 25%.
School kits are custom made items and are subject to a 25% restocking
fee if returned.
Sheet paper in salable condition returned within 60 days will be
charged a 10% restocking fee and 25% after 60 days.
Special Order items may not be eligible for return and refund. This is
assessed on a case by case basis and a 25% restocking fee may be charged.
Photo supplies and clearance items are not eligible for returns or exchanges.
- art coop, inc.
150 lincoln square
urbana, il 61801
call us: 217-352-4562
e-mail: art.coop.inc@gmail.com
